Collection Point FAQ

About TreeDots

We are a Group Buy Platform that connects consumers like yourself directly to suppliers. Currently focusing on grocery and household products, we adopt a sustainable model that promotes efficient food distribution. As a group buy platform, we also offer highly competitive prices and attractive deals for you and your community to enjoy together. 

Group Buying is coming together with your neighbours, friends and family to enjoy deals by sharing an order. In TreeDots, we come together as location-based communities to purchase together under an order then get our orders delivered to the collection point where we will collect our orders once delivered. Work together as a community to hit the minimum order values of each supplier within the specified group buy period to have your orders delivered! 

By connecting suppliers directly to consumers via our platform, we serve as an efficient food distribution channel that wastes no other resources on in-between processes such as storage and buffer stocks (extra stocks to ensure shelves are filled). Furthermore, each supplier has a minimum order value and this allows suppliers to deliver in bulk quantities to a single location, saving resources required in delivering small packages to individual homes.

Role related

Representatives help to send marketing materials to their community chat consisting of buyers weekly. Other than pushing for sales, representatives also have to answer product related questions. For app adoption, representatives can share with buyers the buyer’s guide on the process of ordering. On the day of collection, representatives would need to facilitate the collections and ensure that all buyers collect their products within stipulated collection time. 

Anyone! As long as you feel that you are suitable for and are comfortable with the role, just sign up

Head to tinyurl.com/treedotscollectionpointrep to sign up as one. Our team will contact you via Whatsapp shortly after you have signed up.

Product related

For missing and poor quality items, please inform our driver and TreeDots Support in your respective admin chats. Items that cannot be replaced within the day will be refunded. Treedots Support team will be notifying you if you have any out of stock items in your orders. Please inform the respective buyers about their orders and that they should be expecting a refund 7-10 days from the day of informing. 

For items/products with spoilt packaging, we are unable to do an exchange. Please take a photo of it and send it over to us in your respective group chat with us. We will make a refund on a case by case basis.

Inform our driver and TreeDots Support in your respective group chat with us. A recovery status will be updated thereafter.

Order Related

Please refer to the Group Buy Creation timeline on our Group Buy creation form found in your respective chat group with us.

Group Buy Requests submitted on Sunday will be processed on Mondays. Group Buys close 2 days before delivery at 7 pm and are first opened 7 days before delivery day. This means that Group Buys are open for 5 days.

For cancellation of items, please contact TreeDots support in your respective chat group with us. Please reach out with order number and name of buyer.

To view minimum order value and order breakdown for the collection point, track them via the Seller Centre here. For orders that do not meet the minimum order value, it will be rolled over to the next delivery date.

For buyers that carted out at the wrong collection point, please reach out to TreeDots admin with the order number in order to cancel that order. Please advise your buyer to re-order via the app at the correct collection point.

Collection Related

TreeDots will not inform individual buyers that delivery has been made. Representatives will have to inform buyers that products have arrived, and encourage them to collect within an hour timeframe to avoid items thawing or spoiling. However, we will be reminding your buyers via email to collect their items on the day of collection.

Payment and Refunds Related

You will be charged at original price upfront upon ordering and your order confirmation email will reflect the original price likewise. The promotion difference will be refunded to you 7-10 working days from the day the group buy closes. This will be done if the deal requirement(s) are met. If you were not refunded the promotion difference after the stated time period though the promotion requirements were met, please raise the issue to your collection point representative.

All refunds requested will be processed within 7-10 working days upon its authorisation. All refunds will be dealt with on a case-by-case basis.